Hosting Operations Center

hosting account domain registration databases sitebuilder file transfer web email network status support

Support Center » Knowledgebase » Email » Autoresponders

	Autoresponders

Solution What is an autoresponder?

An autoresponder is a script that automatically responds with a message to anyone who submits an e-mail to a particular e-mail address.

What can I use autoresponders for?

The two main uses of autoresponder functions are:

To acknowledge that you've received an email

To deliver information via email automatically

How do I set up an auto-responder for a specific mailbox?

Once logged into your account interface:

Click the "Emails" link on the top menu.

From the list of email addresses that displays, click "Configure" icon next to the one you wish to be an autoresponder.

Scroll down to "Autoresponder options".

You'll see an option asking you to specify a "Reply-To" email address. You should select a different email address from the same domain (this applies to clients who are hosting multiple domains under the same account).

Using a different "from" address prevents people emailing their replies to the autoresponder address and can lessen some looping issues. The worst type of loop is when someone emails an autoresponder with an email address that is also an autoresponder - the autoresponders end up emailing each other back and forth and can crash our servers. As an added protection against this, we have a standard safeguard by only replying with the auto-response once per address per 30 minutes.

Next, type in the subject line of your message, then the body text.

The final option is "Enable Reply-Once Mode". If it's not checked and someone e-mails you once every ten minutes, they will only get the autoresponder every 30 minutes. If it is checked, the person will only ever receive the auto-reply once; unless you update the subject or body text of your message.

After you have completed these steps, click "Set autoresponder" and you're done! Remember to test your new autoresponder.

How do I set up an auto-responder for an entire domain?

The same way you set up an auto-responder for the the specific mailbox. The only difference is that you need to select the "Catch-all" account for the domain you wish to set an auto-responder to.

Once logged into your account interface: